Bridging Vision and Reality
Why We Do It
We are dedicated to transforming hospitality by bridging the gap between vision and reality. Achieving this requires more than advice—it demands expert consulting, innovative service design, continuous training, and actionable strategies that empower teams and foster a culture of ongoing improvement.
Our Solutions
We are at the forefront of shaping the future of hospitality, blending technological innovation with human-centric service.
Expert Consulting
Conducting mystery guest evaluations, operational audits, and delivering actionable improvement strategies.
Innovative Training
Designing tailored programs for all staff levels to foster a culture of continuous learning and excellence.
Experience Design
Crafting immersive, culturally intelligent guest journeys that align seamlessly with your brand.
Digital Solutions
Developing data-driven strategies to boost online visibility and enhance digital guest engagement.
Our Approach
We combine operational efficiency, staff development, and design innovation to deliver a 360-degree approach to hospitality consulting—holistic, transformative,
and tailored to your needs.
Operational Strategy & Implementation
Optimizing operations to elevate performance
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Conducting mystery guest audits to assess service standards and guest perceptions.
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Performing detailed operational audits to enhance efficiency and guest satisfaction.
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Providing data-driven insights for an objective analysis of hotel performance.
Continuous Learning & Empowerment
Fostering a culture of growth and excellence
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Tailoring service audits to benchmark and improve operational standards.
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Designing bespoke training programs for all employee levels, focusing on hard and soft skills.
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Implementing continuous development strategies to build a learning-driven team culture.
Immersive Experiences & Innovation
Redefining guest journeys through creativity
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Crafting innovative service designs to elevate guest touchpoints.
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Conducting sensory and aesthetic analyses to create immersive hospitality environments.
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Integrating strategic branding and digital solutions for consistent brand experiences.
OUR CONSULTANTS
Meet Our Experts
Rooted in Swiss hospitality traditions yet shaped by a multicultural perspective, we blend elite education, industry expertise, and forward-thinking strategies to elevate the hospitality experience worldwide.
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Behind our innovative approach are talented individuals who bring their expertise to the table. Due to their mystery guest roles, we keep their faces hidden, but we're excited to introduce you to our team of experts.
David
Hospitality & Training
Expert
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A Swiss Hotel Management School graduate, David is an authority in luxury hospitality standards and employee development. His multicultural background and elite education shape his quality assurance and workforce training approach.
Loris
Hospitality Operations & Guest Experience Expert
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An EHL Hospitality Business School graduate, Loris brings expertise in mystery guest audits and hotel management consulting. He combines strategic and operational insights to enhance service quality and guest satisfaction.
Marco
Art Director & Design
Strategist
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A graduate of the Royal College of Art, Marco combines expertise in immersive experiences, service design, and storytelling with his role as an Art Director. He crafts immersive brand experiences and innovative designs that transform hospitality spaces into seamless, memorable environments.
Our Core Values
We prioritize human connection in every solution, ensuring that both guests and teams feel valued, understood, and inspired.
Human-Centric Design
We put people at the heart of everything we do, crafting hospitality experiences that resonate emotionally and leave lasting impressions. Our approach prioritizes empathy, connection, and the human touch to elevate every interaction.
Innovative Problem-Solving
We thrive on tackling complex challenges with creative, tailored solutions. By combining diverse expertise and forward-thinking strategies, we deliver bold ideas that redefine possibilities for our clients.
Cultural Intelligence
Our global perspective meets local understanding to create strategies that are both relevant and transformative. We seamlessly blend international insights with cultural nuances to ensure every solution feels authentic and impactful.